Refund policy
Returns
We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, clean, unused, unworn, unwashed, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at hello@blissbubs.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain items cannot be returned. This includes all personalised and customised products such as Memory Quilts, photo albums, and magnetic photos, unless they are faulty. We also do not accept returns on sale items.
If you have questions about your specific item, please get in touch and we will be happy to help.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@blissbubs.com.
Return Shipping
Please note that return shipping costs and postage fees for replacement items are borne by you, unless the return is due to a faulty or incorrect product.